Brochure
SS&C Health Call Center Services
Delivering exceptional member experiences with always-on support
Your call center is the front line of your health plan’s reputation. SS&C Health delivers consistent, high-quality service that exceeds member and provider expectations while ensuring compliance, scalability and transparency. With a focus on talent, training and technology, we help you meet rising service standards and regulatory demands.
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High-touch service at scale: Average speed of answer is just 12 seconds, with a 98% first-call resolution rate and less than 1.1% call abandonment.
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HIPAA-compliant, CMS-trained agents: Every CSR is rigorously trained and annually certified to meet strict regulatory requirements.
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Flexible integration options: Whether we use your CRM or ours, our tech stack adapts to deliver seamless service and reporting.
Partner with SS&C Health to deliver call center excellence that reflects your brand and meets the needs of your members and providers.