Modern Service Expectations Demand More Than Just a Call Back
Today’s organizations are under immense pressure to deliver exceptional client service while managing rising costs, evolving customer expectations and persistent staffing challenges. Yet for many, legacy call center models and resource constraints limit their ability to adapt and scale.
What if you could transform your customer service model, retain your experienced service team and scale operations—without the burden of starting from scratch? A lift-out makes this possible.
By transitioning your call center operations to a specialized partner like SS&C, firms can deliver a superior client experience while unlocking scalability, workforce continuity and cost savings.
What is a Call Center Lift-Out, and Why Does It Matter?
A lift-out in the call center context involves transitioning your internal call center function—including people, processes and technology—to an experienced third-party provider. Unlike traditional outsourcing, lift-outs often retain your existing service staff, preserving institutional knowledge, while improving delivery models and access to modern platforms.
It’s a strategic solution for businesses aiming to elevate their customer service without disrupting operations or sacrificing brand integrity.
Key Benefits of Call Center Lift-Outs
- Cost Efficiency—Move from unpredictable internal overhead to a more flexible, transparent cost structure.
- Service Continuity—Retain your experienced team and preserve deep client relationships.
- Scalability—Adjust support capacity with ease, backed by a global staffing model.
- Technology Enablement—Gain access to advanced tools like IVR, CRM integration, real-time KPIs and multi-channel support across voice, chat, email and social—all without upfront capital investment.
- Strategic Focus—Offload day-to-day call center management to SS&C, freeing your organization to focus on core business processes.
How Do Lift-Outs Solve Today’s Call Center Challenges?
Navigating Labor Shortages and High Turnover
Talent acquisition and retention continue to plague internal service teams. A lift-out transitions your staff into a large, stable organization with structured career development, competitive benefits and operational support—reducing turnover and enhancing employee satisfaction.
Improving Responsiveness and Coverage
Many in-house teams struggle to meet demand fluctuations or extend coverage across time zones. SS&C’s global agent network offers “always-on” flexibility to handle increased volume or after-hours needs without service degradation.
Upgrading Outdated Systems
Legacy tech stacks make reporting, tracking and resolution inefficient. Lift-outs offer immediate access to SS&C’s secure, compliant infrastructure, including real-time dashboards, recorded call auditing and post-call scorecards—without the capital expense of internal upgrades.
The SS&C Advantage in Call Center Lift-Outs
With more than 3 million calls and 500,000 chats answered annually, SS&C delivers more than scale—we deliver quality, continuity and control. We provide contact center services to more than 150 clients, backed by a structured lift-out framework that ensures a smooth transition with minimal disruption and maximum value.
Why SS&C?
- Proven Scale—1,000+ agents serving 250+ global clients.
- Brand Alignment—We act as an extension of your brand with white-labeled support.
- Tech-Enabled Operations—IVR, CRM, KPI dashboards and more.
- Compliance & Security—ISO 27001 certified and SOC 1 & SOC 2 compliant, SS&C meets global security standards and undergoes regular audits to ensure regulatory integrity.
- Employee Retention—Transition staff into a rewarding, growth-oriented environment.
Position Your Service Experience for the Future
Whether you're facing rising costs, tech limitations or staffing pressures, a call center lift-out with SS&C helps you deliver best-in-class service—without compromise. It’s a smart step forward for firms ready to grow, scale and serve with confidence.
Ready to rethink your call center strategy?
Contact us to explore how a lift-out with SS&C can modernize your service operations and elevate the customer experience.
